Rock Tops Fabrication

(4.6)
18 reviews

Rock Tops Fabrication Reviews

Customer reviews for Rock Tops are predominantly positive, highlighting their professionalism, patience, and craftsmanship in kitchen countertop installation. The business is frequently praised for customer service, product selection, and installation quality, with several reviewers emphasizing specific employees like Ellen and Nicole for their expertise. Positive feedback mentions materials like quartz, marble, and granite, noting marble has been used in some cases but comes with costs and potential quality differences. Installation planning and communication are generally lauded, though some reviews include concerns about potential substitutions for approved materials, which can lead to dissatisfaction. The business reportedly carries products at various price points and offers warranties or guarantees for their products. However, a few reviews express dissatisfaction with specific negative experiences related to marble substitutions and potentially high material costs, with two reviews missing detailed content.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Marble,Granite

How is the quality rated?

Mixed

⏱️What is the typical response time?

Not specified

📝What are common complaints?

Substitution of approved marble slabs without customer consent or prior notice.,Cost concerns, particularly with expensive materials like marble.,Lack of detailed information for some reviews.

🛡️What warranties are offered?

Vendor implies warranty/long-term support.

👥How is customer service rated?

Mostly positive

💰What about pricing?

Positive feedback notes good value for money; negative feedback mentions concerns with expensive materials like marble.

🔧Any care tips mentioned?

No specific tips provided

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