California Tile & Granite Corp, Dba Universal Stone

(4.8)
83 reviews
+1 916-363-6489

California Tile & Granite Corp, Dba Universal Stone Reviews

The reviews reflect a mix of positive and negative experiences with California Tile and Granite. Customers consistently praise the company's helpful staff, especially sales and project managers, and commend their responsiveness. Installation work is frequently described as excellent, meticulous, and high-quality, with positive feedback on materials like quartz and granite. However, several reviews mention issues with one-off installations, including errors such as incorrect heights, subpar workmanship, epoxy damage, sealant problems, and warranty claims not being honored. The overall impression is that the company generally offers good service and quality, but some customers experienced errors, potentially due to specific project complexities or crew variability.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Granite,Exterior Stone,Solid Surfaces

⭐How is the quality rated?

Good to Excellent (Generally positive, with exceptions noted)

⏱️What is the typical response time?

Generally quick (e.g., 'within days')

📝What are common complaints?

Installation errors (e.g., incorrect height, seam issues),Subpar workmanship,Unprofessional crew behavior (e.g., careless work, didn't care),Epoxy spillage on floors,Warranty claims not honored,Sealant/silicone application issues

🛡️What warranties are offered?

Warranty for material defects (sometimes associated with sink installation),Guarantee for normal use

👥How is customer service rated?

Good to Excellent (Mostly positive, with a couple of negative comments on prior businesses not this one)

💰What about pricing?

Generally considered good value or reasonably priced,One review mentions high cost without negative judgment,Clear pricing offered

🔧Any care tips mentioned?

General advice to keep surfaces clean to avoid staining,Suggestion to keep a bowl in place to hide bad seams (Problem, not care tip).

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