Top Countertop Providers in Sacramento

🌳 Common Materials

quartz,solid surface

⭐ Quality Rating

Excellent

⏱️ Response Time

Generally timely and punctual arrival of installers, with occasional mention of prompt communication regarding appointments.

📝 Common Complaints

product defect (cracking),difficulties resolving warranty claims

🛡️ Warranties Offered

Mention of purchasing a warranty for the product

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Minimal pricing feedback provided, with one reviewer suggesting price comparison through Home Depot.

📋 Care Tips

Instruction to seal the countertop

🌳 Common Materials

Granite,Quartzite,Quartz,Marble,Prefab Countertop

⭐ Quality Rating

Good

⏱️ Response Time

Installation can sometimes be done within the same week (based on limited mentions), with no consistent data provided on general service responsiveness.

📝 Common Complaints

Unhelpful or rude customer service staff,Issues with customer service responsiveness/acknowledgment,Discrepancies between quotes and actual pricing or product,Delivery or measurement problems resulting in unexpected dimensions,Lack of knowledge regarding product details or services

🛡️ Warranties Offered

No specific details regarding warranties or guarantees for the countertops or installation are mentioned in the reviews.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Frequently described as 'reasonable', 'great', 'very good', 'lower than expected', 'good value', or 'decent'. Option mentioned to compare quotes.

📋 Care Tips

No care or maintenance tips for the countertops are mentioned in the reviews.

🌳 Common Materials

quartz,granite,quartzite,tile,natural stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

poor quality of materials,poor service

🛡️ Warranties Offered

None specified

👥 Customer Service Rating

Good

💰 Pricing Feedback

No feedback provided

📋 Care Tips

None mentioned

🌳 Common Materials

Granite, Quartz (specifically White Carrara and standard quartz slabs mentioned), Soapstone.

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Not applicable – Reviews are largely positive and focus on praise. No widespread complaints about issues specific to common transactions or materials are mentioned.

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Feedback indicates professionalism and value for money, suggesting the service and quality are priced competitively.

📋 Care Tips

Not mentioned

🌳 Common Materials

granite,quartz,marble,granite/sohp

⭐ Quality Rating

Unknown

⏱️ Response Time

Not specifically mentioned in reviews

📝 Common Complaints

Poor and rude customer service (especially the outlet location),Issues with granite quality (disappointment with appearance/difficulty selecting/quality concerns),Incorrect measurements or dimensions,Return process difficulties (restocking fees for corrected items),Poor customer service at the outlet

🛡️ Warranties Offered

Not explicitly mentioned in any review

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Generally positive feedback regarding pricing (best deal, great prices) and payment discounts. Concerns are raised regarding perceived value vs. price (some things are 'cheap') and that higher-quality items might be available elsewhere at similar prices.

📋 Care Tips

Not mentioned in any review

🌳 Common Materials

Granite,Quartz,Stone slabs,Laminates

⭐ Quality Rating

Excellent

⏱️ Response Time

Long wait times for scheduled appointments and service were mentioned by several reviewers.

📝 Common Complaints

Slow or delayed service/installations,Poor customer service - rude, unprofessional, or unhelpful staff,Issues with product quality or delivery (material mismatches, defects),High additional fees or unexpected billing

🛡️ Warranties Offered

No specific warranties or guarantees for the material or labor were explicitly mentioned in the reviews, though some implied or generally advertised assurances are noted.

👥 Customer Service Rating

Poor

💰 Pricing Feedback

Customers frequently commented on the company's competitive pricing, with multiple reviews mentioning "best prices" or significantly lower prices compared to other vendors like Home Depot. However, others noted that low prices often came with added fees, making the value questionable for some.

📋 Care Tips

Only one reviewer mentioned specific care instructions: staining enthusiasts should apply sealers periodically, like for granite counters.

🌳 Common Materials

Granite,Quartz,Calacatta Plata Quartz,Natural Stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Not mentioned/No specific data extracted

📝 Common Complaints

Issues with follow-up service after initial work (1 review).,Potential delays not explicitly tied to response time, but longer wait times are implied (1 review).

🛡️ Warranties Offered

No information about warranties or guarantees provided in the review data.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Generally mentioned as having good value for money (3 reviews).

📋 Care Tips

The nature of working with natural stone, particularly granite (in terms of installer's explanation), may involve consideration (1 review).

🌳 Common Materials

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Issues with the quality of installation (defects like uneven seams, chipping in a separate instance).,Inadequate or lost follow-up during the showroom/service appointment experience (not specific to installation quality).

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Good

💰 Pricing Feedback

One review note: The business was one of the highest bidders. However, no feedback directly discusses overall pricing or value for money beyond this single bid observation.

📋 Care Tips

Unknown

🌳 Common Materials

Corian,Granite

⭐ Quality Rating

Unknown

⏱️ Response Time

Unknown

📝 Common Complaints

Tardy service/call response,Installation errors/faulty workmanship,Rude customer service representatives

🛡️ Warranties Offered

No specific warranty or guarantee mentioned in reviews

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

No feedback about pricing or value for money mentioned in reviews

📋 Care Tips

🌳 Common Materials

No specific materials were consistently mentioned or recommended across the positive reviews.

⭐ Quality Rating

Good

⏱️ Response Time

Not mentioned

📝 Common Complaints

Communication issues, including difficulty getting consistent information.,Lack of follow-through on promises made by associates.,Lost orders or products.,Failure to resolve issues adequately, citing 'empty words' or unrewarded service failures.

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Not explicitly mentioned in the reviews.,Implicit acknowledgment of value derived from extensive product offerings.

📋 Care Tips

No care or maintenance tips were mentioned in any of the reviews.

🌳 Common Materials

Unknown

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Poor installation skills, lack of preparation and expertise.

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Good price, great deals, value for money.

📋 Care Tips

Unknown

🌳 Common Materials

granite

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

Poor customer service (unfriendliness, unwillingness to help or recommend others)

🛡️ Warranties Offered

None mentioned

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Customers noted good pricing (good price, great prices)

📋 Care Tips

None mentioned

🌳 Common Materials

Granite

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Good

💰 Pricing Feedback

Excellent

📋 Care Tips

Unknown

🌳 Common Materials

Granite, Quartzite, Marble, Quartz, Slabs (specific names like 'Tai Mahal in leather finish' are occasional or specialized offerings).

⭐ Quality Rating

Excellent

⏱️ Response Time

Mid-range occasionally (mentioning text responses being timely and quick replies via phone call being difficult but usually provided when called).

📝 Common Complaints

Customers noted delays with project timelines/overall business operations and difficulties reaching staff via phone for prompt service.

🛡️ Warranties Offered

None mentioned in the reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing is described as reasonable, competitive, and competitive when compared to other stores in the area.

📋 Care Tips

Not mentioned in the reviews.

🌳 Common Materials

Stone,Granite,Marble

⭐ Quality Rating

Good

⏱️ Response Time

Varies; installation turnaround appears generally positive but response time for repairs/leftover issues is listed as Slow.

📝 Common Complaints

Slow customer service response for repairs,Uncited explicit quality issues other than resulting from prior poor installation

🛡️ Warranties Offered

Guarantee included in quote (mentioned by Serge for a match sale)

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Good,Value,Unbeatable,Competitive,More expensive

🌳 Common Materials

granite,quartz,quartzite,acrylic

⭐ Quality Rating

Fair

⏱️ Response Time

Unknown

📝 Common Complaints

Customer Service (poor attitude, rudeness, lack of patience),Product Quality (stains, installation errors, inferior material performance compared to competitors),Communication Issues (lack of clarity),Price Increases Due To Errors

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Poor

💰 Pricing Feedback

Some customers praise the value and lower prices, while others report unexpected cost increases due to errors (e.g., incorrect measurements requiring add-on fees).

📋 Care Tips

Unknown

🌳 Common Materials

Quartz,Granite,Exterior Stone,Solid Surfaces

⭐ Quality Rating

Good to Excellent (Generally positive, with exceptions noted)

⏱️ Response Time

Generally quick (e.g., 'within days')

📝 Common Complaints

Installation errors (e.g., incorrect height, seam issues),Subpar workmanship,Unprofessional crew behavior (e.g., careless work, didn't care),Epoxy spillage on floors,Warranty claims not honored,Sealant/silicone application issues

🛡️ Warranties Offered

Warranty for material defects (sometimes associated with sink installation),Guarantee for normal use

👥 Customer Service Rating

Good to Excellent (Mostly positive, with a couple of negative comments on prior businesses not this one)

💰 Pricing Feedback

Generally considered good value or reasonably priced,One review mentions high cost without negative judgment,Clear pricing offered

📋 Care Tips

General advice to keep surfaces clean to avoid staining,Suggestion to keep a bowl in place to hide bad seams (Problem, not care tip).

🌳 Common Materials

Unknown

⭐ Quality Rating

Unknown

⏱️ Response Time

Unknown

📝 Common Complaints

Unknown

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Unknown

📋 Care Tips

Unknown

🌳 Common Materials

granite,quartz,natural stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Very quick; mentions same-day callback availability, one-day completion of installations, and prompt responses to inquiries.

📝 Common Complaints

Minimal to None; positive feedback dominates, with no major recurring issues identified. Difficult scheduling was handled positively.

🛡️ Warranties Offered

A warranty is mentioned but no specific details (duration or coverage) are provided in the reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing is generally rated as good to excellent value, reasonable, no hidden costs, and competitive.

📋 Care Tips

No care or maintenance tips for countertops were specifically mentioned in the reviews.

🌳 Common Materials

quartz,granite

⭐ Quality Rating

Excellent

⏱️ Response Time

Technicians described as arriving on time or ahead of schedule; average/normative not specified numerically.

📝 Common Complaints

Issues with warranty claims (not specified duration or resolution difficulty despite purchase),Backtracking or indecision during the selection process

🛡️ Warranties Offered

10 year warranty (mentioned in relation to a defective product despite warranty coverage)

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

No explicit positive or negative feedback about pricing or value for money mentioned in the reviews.

📋 Care Tips

Sealing (for certain types) mentioned as important, potentially requiring ongoing maintenance.

🌳 Common Materials

stone,tile,quartz,slabs,slate

⭐ Quality Rating

Excellent

⏱️ Response Time

Reviews mention immediate assistance upon entering the store (within minutes) and positive experiences with order processing and expediting (e.g., dye lot issue resolved quickly), but no explicit average response time for customer service calls is provided.

📝 Common Complaints

None identified in the provided reviews.

🛡️ Warranties Offered

Specific warranty details were not mentioned in any of the reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Reviews generally mention prices as fair (e.g., 'prices were very fair', 'good inventory') or not pricing as a concern.

📋 Care Tips

No tips for caring or maintaining countertops or tiles were mentioned in the reviews.

🌳 Common Materials

Concrete

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

One customer mentioned an initially quoted price that was over their budget, though service was still praised after renegotiation.

🛡️ Warranties Offered

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Customers generally describe the pricing as reasonable, fair, competitive, and offers good value for money.

📋 Care Tips

🌳 Common Materials

Concrete (implied by queries for information)

⭐ Quality Rating

Unknown

⏱️ Response Time

Mixed - complaints highlight delays and unprofessional behavior when seeking information or confirmation (Unknown if average time was specified)

📝 Common Complaints

Poor customer service attitude,Staff rudeness and impatience,Slow response and delays in service/delivery,Unprofessional dispatcher behavior

🛡️ Warranties Offered

Not mentioned in reviews

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Not mentioned in reviews

📋 Care Tips

Not mentioned in reviews

🌳 Common Materials

rock,sand

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Lighting conditions during night shifts being minimal,Occasional customer service moments described as unprofessional (being knowingly aloof or in a bad mood)

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Unknown

📋 Care Tips

Unknown

🌳 Common Materials

Quartz

⭐ Quality Rating

Excellent

⏱️ Response Time

Typical response times appear efficient (on-time, early arrivals), however specific duration for responses or quotes is not consistently mentioned.

📝 Common Complaints

Issues with the warranty claims process were noted by at least one reviewer regarding product defects and lack of follow-through.

🛡️ Warranties Offered

A warranty or guarantee option is available according to at least one review.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Feedback regarding pricing or value for money is not available in these reviews.

📋 Care Tips

Instructions for sealing and continued care to maintain the countertop were mentioned.

🌳 Common Materials

Kitchen remodels, backsplash projects (including specific tile sizes and designs mentioned), flooring materials, pool tiles, unusual slab requirements (like large countertops), specific materials like tile.

⭐ Quality Rating

Unknown

⏱️ Response Time

Slow response time is noted in several reviews. Reviewers or delivery personnel have reported long wait times for assistance in the showroom or for order preparation.

📝 Common Complaints

Poor customer service (listlessness, rudeness, lack of personalized help, difficulty finding staff), pricing perceived as unprofessional or inconsistent, installation errors, warranty returns being problematic or not honored, potential material deficiencies.

🛡️ Warranties Offered

Reviews mention warranties, potentially covering both the product and installation, but the specifics and terms (like the policy of not accepting returns unless the whole box is returned) are cited in one instance as potentially conflicting.

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Feedback on pricing is mixed. Some agree it's good, others find it 'tricky'. No reviews specifically mention aggressive hidden fees, but lack of transparency or price tags during browsing is a complaint.

📋 Care Tips

No care or maintenance tips for countertops are mentioned or recommended in the reviews.

🌳 Common Materials

No specific countertop materials or material recommendations were mentioned in the provided reviews.

⭐ Quality Rating

Good (Installation)

⏱️ Response Time

Good (prompt communication/communication and timely arrival/updates)

📝 Common Complaints

No explicit complaints were mentioned in the reviews. Mention of a problem being fixed by this business may imply previous issues occurred with other suppliers or fabricators.

🛡️ Warranties Offered

No information about warranties or guarantees was provided in the reviews.

👥 Customer Service Rating

Good (excellent communication, proactive project management, prompt responses)

💰 Pricing Feedback

No feedback regarding pricing or value for money was provided in the reviews.

📋 Care Tips

No care or maintenance tips were mentioned in the reviews.

🌳 Common Materials

epoxy floors,concrete

⭐ Quality Rating

Excellent

⏱️ Response Time

prompt

📝 Common Complaints

None reported

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

One reviewer noted the estimate as the most economical.

📋 Care Tips

None mentioned

🌳 Common Materials

Granite,Quartz,Stainless Steel,Laminate,Quartzite,Marble,Installation related comments (referring to their work or outlet)

⭐ Quality Rating

Unknown

⏱️ Response Time

Reviews primarily mention delays and poor response times for service and delivery (e.g., late contacts, waiting days, planning occurring mid-order).

📝 Common Complaints

Poor customer service (repeated theme, cited in several reviews),Defects or failures in materials (e.g., cabinets, granite chip, inadequate material thickness, finish failure, damaged units),Installation delays or failures (e.g., late arrivals, poor workmanship),Unprofessional staff behavior (rudeness, barking, refusing service),Added fees or price changes during order (hesitancy to offer discount price/commit to installation prices),Unexpected quality issues (e.g., material thickness discrepancy, cabinets bent/golden edges)

🛡️ Warranties Offered

None mentioned explicitly in the reviews.

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Generally positive feedback for competitive and lower prices. Caution is advised, with some reviews noting low prices might equate to lower quality or come with surprises, and one explicit review strongly advises against the store.

📋 Care Tips

A very brief reference to appropriate cleaners was mentioned in one review.

🌳 Common Materials

Italian tiles,Porcelain tiles,Granite,Plank concrete porcelain tile,Slate

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Unknown

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Good to excellent value for money, competitive pricing, often beat prices found at other local stores.

📋 Care Tips

Unknown

🌳 Common Materials

Unknown

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

Observation of unsafe driving practices by employees near the premises and employee behavior (consumption of substances) that appears out of compliance with company standards.

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Unknown

📋 Care Tips

Unknown

🌳 Common Materials

Stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

🛡️ Warranties Offered

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Competitive/Best price mentioned,Good value for money mentioned

📋 Care Tips

🌳 Common Materials

Unknown

⭐ Quality Rating

Unknown

⏱️ Response Time

Unknown

📝 Common Complaints

Slow loading and delivery times,Comments suggesting non-adherence to first-come-first-served policy,Poor or non-existent customer service (hangup during calls)

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Poor

💰 Pricing Feedback

Unknown

📋 Care Tips

Unknown

🌳 Common Materials

Concrete stains,Concrete sealants,Concrete stamps,Concrete colorants,Concrete floors,Trench drains,Concrete tools,Specialty powders,Drain supplies

⭐ Quality Rating

Good

⏱️ Response Time

Phone response time is frequently cited as slow; no alternative response methods are specified.

📝 Common Complaints

Slow phone response time,High product prices,In one addressable case, failure to honor agreed pricing

🛡️ Warranties Offered

No specific warranties or guarantees for products or installation are mentioned.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Pricing is described as high or pricey, with no explicit mention of deal-breakers, though product quality and service are generally upheld.

📋 Care Tips

No specific care or maintenance tips for countertops are provided in the reviews.

🌳 Common Materials

No specific materials mentioned in the reviews.

⭐ Quality Rating

Excellent

⏱️ Response Time

Not mentioned in any reviews.

📝 Common Complaints

One reviewer mentioned quitting the business years ago due to some issues, and another referenced 'Lots of blade and digging teeth'—potentially relating to installation or material issues.

🛡️ Warranties Offered

No warranties or guarantees are mentioned in the reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

No feedback on pricing or value for money is provided in the reviews.

📋 Care Tips

No care or maintenance tips are mentioned in the reviews.

🌳 Common Materials

Mulch,Rocks,Bark,Topsoil,Crushed Rock,Sand,Landscape Materials

⭐ Quality Rating

Excellent

⏱️ Response Time

Typical service includes same-day or next-day delivery for orders, with staff assisting via phone or in person, but specific response times for calls are not consistently detailed.

📝 Common Complaints

Negative experiences are rare, with one review citing rude behavior from a manager in a delivery-related dispute, potentially indicating service failures related to trust and accuracy.

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Good

💰 Pricing Feedback

Customers frequently comment on competitive and great prices, with several reviews mentioning value for money and satisfaction with deals secured.

📋 Care Tips

No tips or advice for material care or maintenance are mentioned in the reviews.

🌳 Common Materials

quartz,granite,quartzite,tile,other types

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

A single review mentioned issues with service quality and overall material quality.

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Unknown

📋 Care Tips

Unknown

🌳 Common Materials

granite,quartz

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

Fruustrations/missteps from delivery/pickup/poor timing (potentially under-staffing),Poor customer service incidents (specific issue unspecified)

🛡️ Warranties Offered

👥 Customer Service Rating

Good

💰 Pricing Feedback

Priced reasonably,Prices are very good,Competitive pricing,Some perception of higher pricing

📋 Care Tips

🌳 Common Materials

concrete,cemnt

⭐ Quality Rating

Fair

⏱️ Response Time

Not specifically mentioned in reviews, but quotes were scheduled quickly for delivery (e.g., next day), suggesting generally prompt responses for service requests.

📝 Common Complaints

Damage caused by delivery vehicles (e.g., concrete residue on cars, potential for dents or cracks), issues with customer service (e.g., unresponsiveness or unwillingness to acknowledge problems).

🛡️ Warranties Offered

None mentioned in the reviews.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Pricing is noted as affordable and timely in some reviews, but no comprehensive comparisons or negative comments about value for money were provided.

📋 Care Tips

No specific care or maintenance tips for countertops were mentioned in the reviews.

🌳 Common Materials

Quartz,Corian

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

Installation errors (measurement issues leading to fit problems)

🛡️ Warranties Offered

Mentioned, but no specific details provided in reviews

👥 Customer Service Rating

Good

💰 Pricing Feedback

No feedback on pricing or value for money provided in reviews

📋 Care Tips

No specific care or maintenance tips mentioned in reviews

🌳 Common Materials

Granite, quartz, solid surface (including Corian and potentially matching existing surfaces), and potentially other custom-sized options.

⭐ Quality Rating

Excellent

⏱️ Response Time

Prompt and flexible, as evidenced by weekend calls being addressed, although not strictly averaging time (quotes vary, some unspecified).

📝 Common Complaints

Generally positive with no detailed complaints common. A minimal mention relates to scheduling delays inherent to completing other jobs or minor mismatched materials in one instance.

🛡️ Warranties Offered

Mention of 'sealing' or 'polishing' services suggests associated care/treatment, possibly tied to material manufacturer warranties or implied guarantees beyond basic workmanship (e.g., 'results like new again').

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Positive, often noted for being reasonably priced and providing value for money.

📋 Care Tips

General advice/potential services include 'sealing' surfaces, mentioned in two reviews, particularly relevant for products like granite.

🌳 Common Materials

Corian,Solid-Surface

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Good price mentioned.

📋 Care Tips

🌳 Common Materials

quartz,marble,quartzite

⭐ Quality Rating

Excellent

⏱️ Response Time

Technicians typically arrive on time or early, with prompt follow-up in case of issues. No specific delays are reported in reviews.

📝 Common Complaints

The most common complaint is related to product defects, specifically a crack or fissure in a quartz countertop. Some customers report delays or challenges in getting warranty claims processed or resolved in a timely manner.

🛡️ Warranties Offered

The business offers a warranty, but coverage details for defects (e.g., cracking) may not always be clear, and there are mentions of unresponsiveness in claim resolution.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing aspects are not detailed in the reviews, with no explicit feedback on cost-effectiveness; however, the efficiency and service quality are generally well-received when sourced through retailers like Home Depot or Lowe's.

📋 Care Tips

Specific care tips were mentioned, including sealing requirements and ongoing maintenance to preserve the countertop condition, particularly for natural stone products like marble.

🌳 Common Materials

Unknown

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

No specific complaints were mentioned in the available reviews.

🛡️ Warranties Offered

No warranty details were mentioned in the available reviews.

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

No feedback regarding pricing or value for money was mentioned in the available reviews.

📋 Care Tips

No care or maintenance tips were mentioned in the available reviews.

🌳 Common Materials

granite,quartz,quartzite,tile

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

Poor quality of materials,Slow service

🛡️ Warranties Offered

No warranty information is provided in these reviews.

👥 Customer Service Rating

Good

💰 Pricing Feedback

No feedback about pricing or value for money is provided in these reviews.

📋 Care Tips

No information about care or maintenance tips is provided in these reviews.

🌳 Common Materials

Consentino,Corian

⭐ Quality Rating

Good

⏱️ Response Time

Responses often mentioned delivery/installation window as 2-4 weeks, but delays were reported.

📝 Common Complaints

Poor quality delivery/installation attempt,Issues with timely scheduling,Lack of, or slow, follow-up on communications,Failed cancellations/abandonment,Incorrect cuts requiring multiple returns

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

A customer noted competitive pricing, but no systematic pricing feedback gathered.

📋 Care Tips

Unknown

🌳 Common Materials

Granite,Quartzite,Quartz,Marble,Prefab Countertops

⭐ Quality Rating

Unknown

⏱️ Response Time

Unknown

📝 Common Complaints

Poor customer service at specific locations/staff,Discrepancies in product size/order fulfillment,Price discrepancies/feelings of being overcharged

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Overall, pricing is mentioned positively by many as great, excellent, cheap, or very reasonable compared to other options, though some reviews mention feeling ripped off due to unaccounted size differences.

📋 Care Tips

Not mentioned

🌳 Common Materials

quartz,granite

⭐ Quality Rating

Excellent

⏱️ Response Time

Arrival and service generally punctual, with teams arriving on time or early, though no specific average response time is detailed in the reviews.

📝 Common Complaints

Defects or damage occurring after installation, sometimes despite warranties,Confusion or delays from third-party ordering processes

🛡️ Warranties Offered

Warranties are offered and required by the business for approval or claim purposes, covering potential defects or damage issues, though explicit details of warranty terms are not provided in the reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Feedback includes mention of fair pricing in some contexts, but no direct complaints about value for money are detailed beyond a reference to third-party ordering.

📋 Care Tips

Sealing instructions are explained by the installation team,Continued care and maintenance are required to preserve the countertop's appearance and longevity

🌳 Common Materials

granite,quartz,quartzite,marble

⭐ Quality Rating

Unknown

⏱️ Response Time

Unknown (No information provided about response times)

📝 Common Complaints

Incorrect measurements leading to order adjustments or returns.,Specific dissatisfaction with the quality of granite.,Self-transportation of purchased slabs being required (potentially seen as a downside by some).

🛡️ Warranties Offered

No general warranty information is mentioned in the reviews.

👥 Customer Service Rating

Unknown (Mixed feedback received, ranging from very positive to very negative experiences)

💰 Pricing Feedback

Some reviews highlight the pricing as great or a best deal (value for money). However, one review mentions being disappointed with the quality of granite relative to the price.

📋 Care Tips

No information regarding care or maintenance tips for countertops is provided in the reviews.

🌳 Common Materials

natural stone,marble,granite

⭐ Quality Rating

Excellent

⏱️ Response Time

Varies significantly between prompt service and slow responses.

📝 Common Complaints

Slow response time (requires manual check/update),Partial/remissive installation requiring rectification

🛡️ Warranties Offered

None explicitly mentioned in reviews, though a lack of specific issues may imply satisfaction.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Competitive, great value for money, unbeatable prices.

📋 Care Tips

No specific care or maintenance tips were mentioned.

🌳 Common Materials

Stone,Tile,Quartz,Marble,Slabs

⭐ Quality Rating

Excellent

⏱️ Response Time

General impressions are of quick responses and efficiency from consultants and staff. No explicit average mentioned or concerns raised regarding response time.

📝 Common Complaints

No significant common complaints or issues are mentioned in the reviews provided. All feedback is positive regarding service, product quality, selection, and experience.

🛡️ Warranties Offered

No specific formal warranties mentioned. Customers are assured of high-quality installation and the value of the products.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Favorable feedback regarding pricing. Described as fair, and good value for money considering the quality of the selection and installations.

📋 Care Tips

Implicit mention: Proper care and maintenance for natural stones (e.g., not left 'wet' improperly for slate patio floor) is included in one review. No explicit, broad care instructions for various products are detailed across multiple reviews.

🌳 Common Materials

granite,quartzite,quartz,marble,taj mahal (stone),leather finish (stone),italian stone,unique stone,beautiful stone,rare stuff

⭐ Quality Rating

Excellent

⏱️ Response Time

Information regarding response time is not explicitly mentioned in the reviews. However, the positive experiences suggest that service interactions are timely and satisfactory when they take place.

📝 Common Complaints

Occasional delays in production or delivery related to external factors (e.g., pandemic) but not directly tied to the company's internal process efficiency.

🛡️ Warranties Offered

No specific information regarding warranties or guarantees offered by Coliseum Stone Gallery is provided in the reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Customers express that the pricing is reasonable, competitive, and value for money compared to other suppliers visited.

📋 Care Tips

No specific care or maintenance tips for countertops are mentioned in the reviews.

🌳 Common Materials

[object Object]

⭐ Quality Rating

Excellent

⏱️ Response Time

Not specified

📝 Common Complaints

None mentioned

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Generally viewed as professional or with a great price, implying positive value for money.

📋 Care Tips

Not specified

🌳 Common Materials

quartz,granite,quartzite,natural stones,tile,ledgestone

⭐ Quality Rating

Unknown

⏱️ Response Time

No information provided about average response time.

📝 Common Complaints

Unknown

🛡️ Warranties Offered

No warranty information mentioned in these reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Unknown

📋 Care Tips

Unknown

🌳 Common Materials

quartz,solid surface,laminate,Mova Stone

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

Installation errors

🛡️ Warranties Offered

Lifetime warranty (Mova Stone)

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Good value for money/deals,Affordable

📋 Care Tips

Unknown

🌳 Common Materials

Porcelain,Plank,Granite,Italian,Lantern style,Concrete

⭐ Quality Rating

Excellent

⏱️ Response Time

Fast, as mentioned in several reviews (order fulfillment, materials on hand).

📝 Common Complaints

Minor issues or negative experiences were mentioned with other locations or general project challenges (e.g., differing store experiences, installation issues elsewhere) but not specifically with Biaggio Tile & Stone.

🛡️ Warranties Offered

Not explicitly mentioned in the reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Generally positive feedback regarding pricing and value for money, with comments about reasonable prices, beat prices compared to others, and good value.

📋 Care Tips

Not mentioned in the reviews.

🌳 Common Materials

granite,stone

⭐ Quality Rating

Excellent

⏱️ Response Time

General consensus suggests generally prompt installation and service scheduling. (Note: One review noted being a high bidder despite timely service.)

📝 Common Complaints

Installation errors (e.g., poorly handled seams or corners).,Poor customer experience during showroom visits (e.g., unresponsive staff, lack of knowledge).

🛡️ Warranties Offered

No specific warranties or guarantees were mentioned in the provided reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

One reviewer noted Stone and Beyond was a high bid with one review, but generally positive feedback on quality suggests additional value.

📋 Care Tips

No specific care or maintenance tips were mentioned in the reviews.

🌳 Common Materials

granite,marble,quartzite,quartz

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

🛡️ Warranties Offered

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Customers mentioned receiving competitive pricing and finding the value for money high. One quote source stressed their competitiveness.

📋 Care Tips

🌳 Common Materials

Tile, Stone

⭐ Quality Rating

Good

⏱️ Response Time

Typical/Delivered timely per several reviews.

📝 Common Complaints

Inconsistency/kindness

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Positive: No explicit complaints or limitations regarding pricing mentioned.

📋 Care Tips

Not mentioned

🌳 Common Materials

No information provided about common or recommended countertop materials due to the absence of customer reviews.

⭐ Quality Rating

Unknown

⏱️ Response Time

Unknown

📝 Common Complaints

Unknown

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Unknown

📋 Care Tips

No information provided about care or maintenance tips for countertops due to the absence of customer reviews.

🌳 Common Materials

Based on the reviews, stone surfaces (specifically granite) and solid surfaces are mentioned. Positive reviews refer to "quality" materials (e.g., quartz, solid surface, Corian - though Corian wasn't a direct complaint point).

⭐ Quality Rating

Good to Excellent

⏱️ Response Time

Not explicitly quantified, but positive reviews frequently mention "timely" completion, "quick" service, and "smooth" installation.

📝 Common Complaints

Poor installation quality (e.g., fitting issues, damaging materials, hiding cracks), unsatisfactory customer service calls (impatience, inability to provide information), unsafe delivery service behavior, and high pricing.

🛡️ Warranties Offered

Specific warranty mentions include a 5-year product warranty and a 1-year workmanship warranty.

👥 Customer Service Rating

Mixed - Positive reviews highlight knowledgeable and helpful staff, while negative reviews and comments within positive reviews mention poor service (impatience, uncertainty).

💰 Pricing Feedback

A few reviews mention the company is "too expensive" or considered expensive, but without direct endorsement or complaint about price versus perceived value beyond the general negativity.

📋 Care Tips

One reviewer specifically advises against using Windex on quartz countertops.

🌳 Common Materials

granite,quartz,natural stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Missed follow-up appointments (or communication delays)

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Positive (Priced competitively/job was good value for money)

📋 Care Tips

Not mentioned

🌳 Common Materials

quartz,granite,natural stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Clients note promptness (delivery of quotes, measurements, schedule setting, install arrival) but this varies with project location.

📝 Common Complaints

. A single major installation error (incorrect height) was noted; potential finish issues with epoxy hide and minor installation mishaps like tracked epoxy were also mentioned in negative reviews.,Other reviews showed minimal friction, but negative reviews highlighted a gap in finishes skill and positive attitude maintained amid challenges

🛡️ Warranties Offered

No specific guarantees or warranty periods for the products or services are clearly detailed in the provided reviews.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Some reviews mention competitive pricing and 'outstanding price'.,At least one review mentions quartz being a premium option (likely costing more).

📋 Care Tips

Mention of ensuring proper storage to prevent drip lines on seams.

🌳 Common Materials

Granite and tile (specifically Quality Granite and Tile).

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

Inadequate service or knowledge (e.g., inability to cut granite, poor recommendations).

🛡️ Warranties Offered

No specific warranties or guarantees are mentioned in the reviews.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Generally positive feedback regarding low prices or value for money is given.

📋 Care Tips

No care or maintenance tips are provided in the reviews.

🌳 Common Materials

quartz,quartzite,Corian,granite

⭐ Quality Rating

Good

⏱️ Response Time

Good

📝 Common Complaints

Product not properly sealed,Lack of follow-up from staff

🛡️ Warranties Offered

No specific warranties or guarantees were mentioned in the reviews (positive or negative).

👥 Customer Service Rating

Good

💰 Pricing Feedback

Value is considered good in several reviews, with some commenting on the price increasing with less satisfactory competitors, though no direct dissatisfaction with Stokes' own pricing was mentioned directly in positive reviews.,Discounts on product were mentioned in one review.

📋 Care Tips

✓ Stone (specifically quartzite) needs proper sealing.

🌳 Common Materials

granite

⭐ Quality Rating

Good

⏱️ Response Time

Varies (some efficient service reported; complaints range from unresponsiveness to late arrivals)

📝 Common Complaints

Rudeness and poor customer service,Incorrect material thickness shipped,Late arrivals,Hidden fees,Poor service during busy periods

🛡️ Warranties Offered

Warranties for granite/stone mentioned,Specific guarantees/cabinets mentioned less frequently

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Very low prices frequently mentioned; good value for money appreciated by some; however, issues with accuracy of quoted prices and additional fees being added are also cited.

📋 Care Tips

Mentioned ("Care instructions for granite should be followed")

🌳 Common Materials

Corian,None mentioned in all reviews

⭐ Quality Rating

Excellent

⏱️ Response Time

Generally fast and timely completion per reviews

📝 Common Complaints

Poor fitting/quality of countertops/installation,Staff/installers allegedly hiding defects (e.g., cracks),Aggressive sales tactics,Unsafe driving by a delivery/driver

🛡️ Warranties Offered

No specific warranties or guarantees detailed in reviews

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

No feedback provided regarding pricing

📋 Care Tips

No specific care instructions provided in reviews

🌳 Common Materials

quartz,granite,quartzite,tiles

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

poor quality of materials,poor/detrimental service

🛡️ Warranties Offered

None mentioned in reviews

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

None mentioned in reviews

📋 Care Tips

None requested or mentioned

🌳 Common Materials

Quartz,Quartzite

⭐ Quality Rating

Good

⏱️ Response Time

Excellent

📝 Common Complaints

Installation issues (cracks, potential manufacturing/installer defects).,Difficulty obtaining warranty assistance or resolution.,Confusion regarding slab selection due to retail partner processes.

🛡️ Warranties Offered

Lifetime warranties (specifically for quartz).,Guarantees or assurances for defects.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Unknown

📋 Care Tips

Sealing instructions.,Continued care instructions to maintain the countertop condition.

🌳 Common Materials

granite,quartz

⭐ Quality Rating

Varies

⏱️ Response Time

Unknown

📝 Common Complaints

Poor customer service,Product quality issues,Measurement errors

🛡️ Warranties Offered

None mentioned

👥 Customer Service Rating

Varies

💰 Pricing Feedback

Positive feedback notes competitive pricing and great deals. Negative feedback suggests this may be due to lower quality slabs, with praise noted for being 'affordable' but also implied variability in quality.

📋 Care Tips

No tips mentioned

🌳 Common Materials

granite,quartz,natural stone,calacatta platá quartz

⭐ Quality Rating

Excellent

⏱️ Response Time

Quick

📝 Common Complaints

Delays reported in some service deliveries,Jobs taking longer than expected/unfinished

🛡️ Warranties Offered

10-year warranty,Limited lifetime warranty

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Positive value for money reported,No need to seek multiple quotes as sufficient

📋 Care Tips

No specific care or maintenance tips provided in the reviews

🌳 Common Materials

Waterproof Vinyl Planks,Cabinetry,Flooring

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

None mentioned

🛡️ Warranties Offered

None mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Customers frequently comment on better prices than competitors and describe the overall value as affordable.

📋 Care Tips

None mentioned

🌳 Common Materials

Granite,Quartz,Marble,Tiles

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

Issues with installation/cabinets,Inconsistent pricing reported

🛡️ Warranties Offered

Exchange warranty mentioned (though not explicit standard warranties)

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

General positive feedback on pricing and value, some reports of pricing inconsistency

📋 Care Tips

None explicitly provided in most reviews, only a caution mentioned regarding a specific product failure if misused

🌳 Common Materials

Laminate,Wood,Carpet,Tile,Brick

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Poor follow-through / delays in communication/installation,Installation problems (e.g., finish quality, parts missing, baseboard issues),Billing confusion / unexpected charges

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Good

💰 Pricing Feedback

Excellent value for money, good prices offered, discounts available.

📋 Care Tips

Unknown

🌳 Common Materials

Granite,Quartz,Quartzite

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

Poor customer service,Lack of accountability for errors,Unhelpful front-desk staff

🛡️ Warranties Offered

No specific warranty information was mentioned in the reviews.

👥 Customer Service Rating

Unknown (Mixed reviews regarding service quality)

💰 Pricing Feedback

Great prices, reasonable prices, competitive pricing offered.

📋 Care Tips

No care or maintenance tips for countertops were mentioned in any of the reviews.

🌳 Common Materials

Granite,Quartz,Stainless Steel

⭐ Quality Rating

Excellent

⏱️ Response Time

Good

📝 Common Complaints

None evident in the provided reviews focusing on overall service, product selection, and installations.

🛡️ Warranties Offered

None mentioned in the provided reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Excellent value for money

📋 Care Tips

Avoid using steam cleaners on granite surfaces (mentioned twice)

🌳 Common Materials

granite,quartz

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown (Only a complaint about speed was noted without specifics)

📝 Common Complaints

Slow service speed

🛡️ Warranties Offered

None mentioned

👥 Customer Service Rating

Unknown (A speeding issue was noted, but general service tone beyond this was not specified; an overall positive experience was mentioned)

💰 Pricing Feedback

None mentioned

📋 Care Tips

None mentioned

🌳 Common Materials

Corian,кварц

⭐ Quality Rating

Unknown

⏱️ Response Time

Unknown

📝 Common Complaints

Delivery or order delays,Communication issues,Order errors (cuts incorrect),Installation mistakes or delays

🛡️ Warranties Offered

None mentioned

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Good value or competitive pricing mentioned

📋 Care Tips

None mentioned

🌳 Common Materials

tile,stone

⭐ Quality Rating

Unknown

⏱️ Response Time

Services were described as timely in a positive context ("All needs were met in a timely manner"); contrasted with a major issue involving a lost product ("My product was lost")

📝 Common Complaints

communication problems,keeping promises,broken promises,product loss

🛡️ Warranties Offered

No warranties or guarantees were specifically mentioned in the feedback provided.

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Feedback suggests good value for money was generally observed for the services, although no explicit praise or mention of pricing was detailed except for value.

📋 Care Tips

No care or maintenance tips were mentioned in the reviews.

🌳 Common Materials

granite,quartz,natural stone,Calacatta Plata Quartz,Calacanta Gold

⭐ Quality Rating

Excellent

⏱️ Response Time

No specific quantitative average response time for service calls is mentioned in the reviews.

📝 Common Complaints

Slow follow-up for necessary post-job adjustments over a two-month period to completion.

🛡️ Warranties Offered

No specific details regarding warranties or guarantees offered by the company are mentioned in the reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

No explicit feedback regarding pricing or value for money is provided in the reviews.

📋 Care Tips

No specific care or maintenance tips for countertops are mentioned in the reviews.

🌳 Common Materials

Granite,Quartz,Soapstone

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

None reported, but in one review, a customer mentioned a prior negative experience with a non-related handyman incident.

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Positive, with comments on professional and great pricing.

📋 Care Tips

No specific care or maintenance tips for countertops are provided in the reviews.

🌳 Common Materials

granite,marble,natural stone,white marble

⭐ Quality Rating

Excellent

⏱️ Response Time

Generally prompt (e.g., quick/very helpful responses mentioned in some reviews) but poor/unresponsive service also mentioned in one review

📝 Common Complaints

Substandard installation work by a previous supplier (also offered improved installation by prior business),Claims of slow/unresponsive customer service in one review

🛡️ Warranties Offered

No specific warranties or guarantees were explicitly mentioned in the provided reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Generally positive feedback regarding pricing (e.g., unbeatable prices, good value for money), and one review mentioning that the level of service was only appropriate for that price (possibly implying lower perceived value for high cost under specific circumstances).

📋 Care Tips

No standard or specific care or maintenance tips for countertops were mentioned in the provided reviews.

🌳 Common Materials

granite,quartzite,quartz,marble,exotic

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Customers found the pricing and value for money to be very reasonable, competitive, and outstanding compared to other suppliers in the area.

📋 Care Tips

🌳 Common Materials

granite,quartz

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

Incorrect measurements during ordering and installation, pricing disputes (especially restocking fees & payments), customer service interactions especially with specific staff members, delays in responses or services.

🛡️ Warranties Offered

1-year warranty mentioned once (restocking fee related).

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Positive; generally described as having great, competitive, and affordable pricing, sometimes offering cash discounts, however price disputes occurred regarding restocking fees.

📋 Care Tips

None mentioned in the reviews.

🌳 Common Materials

quartz,granite,quartzite,tile,stone

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

communication issues post-slab selection (specifically tracking/orders),poor quality (single negative review),poor service/quality of materials (single negative review)

🛡️ Warranties Offered

quality/care guarantee,lifetime guarantee

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Unknown

📋 Care Tips

Unknown

🌳 Common Materials

granite,quartz,marble,Corian,engineered stone

⭐ Quality Rating

Mixed

⏱️ Response Time

Quick (requests for estimates or quotes were addressed within days, install was often described as timely and quick)

📝 Common Complaints

Installation errors (e.g., uneven countertops, seams that look bad, poor finish/wrap on bath surrounds),Epoxy tracked onto floors

🛡️ Warranties Offered

No specific warranty information mentioned in reviews

📋 Customer Service

Good

💰 Pricing Feedback

Positive (described as 'good prices', 'reasonably priced', 'outstanding price')

📋 Care Tips

No specific care tips for countertops were mentioned in the reviews

🌳 Common Materials

quartz,quartzite

⭐ Quality Rating

Excellent

⏱️ Response Time

Excellent

📝 Common Complaints

Cracking/Fissuring of the countertop,Difficulties resolving warranty claims

🛡️ Warranties Offered

This business offers a warranty or guarantee (type or duration not consistently specified or verified, but referenced multiple times).

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

No specific pricing complaints are mentioned in the positive reviews, though two reviews indicate selection of the slab/color can be time-consuming (potentially implying higher-end or more options affect timeline, but not necessarily cost direct feedback).

📋 Care Tips

Ensure proper sealing for natural stone countertops.

🌳 Common Materials

No specific countertop materials are mentioned or recommended in the sample reviews.

⭐ Quality Rating

Excellent (for the positive reviews mentioning installation/aesthetics) / Unknown / Poor (for the negative review detailing installation flaws).

⏱️ Response Time

Not specifically mentioned.

📝 Common Complaints

Installation problems are the primary complaint. One review mentions flaws in seams and corners. Negative customer service/shopping experience is a secondary complaint, specifically a poor experience during a showroom visit.

🛡️ Warranties Offered

Warranty information is not explicitly discussed in the reviewed text.

👥 Customer Service Rating

Good (from positive parts mentioning service)/Unknown/Poor (from the negative showroom experience complaint).

💰 Pricing Feedback

No feedback regarding pricing or value for money is provided in the reviewed text.

📋 Care Tips

No care or maintenance tips are mentioned in the reviews.

🌳 Common Materials

From the positive reviews, the business is noted to supply tiles and stone, but specific material recommendations are not detailed in the provided reviews.

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

In their reviews, customers occasionally report issues regarding miscommunication and unfulfilled promises.

🛡️ Warranties Offered

No warranties or guarantees related to the products or installation services are mentioned in the reviews.

👥 Customer Service Rating

Good

💰 Pricing Feedback

No feedback regarding pricing or value for money is explicitly provided in the reviews.

📋 Care Tips

No care or maintenance tips for countertops are mentioned in the reviews.

🌳 Common Materials

⭐ Quality Rating

Unknown

⏱️ Response Time

Unknown

📝 Common Complaints

🛡️ Warranties Offered

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

📋 Care Tips

🌳 Common Materials

granite,quartz,butcher block,laminates,quartzite

⭐ Quality Rating

Good

⏱️ Response Time

Generally timely, but some issues reported regarding scheduling delays and poor communication leading to long waits or late arrivals.

📝 Common Complaints

Poor customer service,Issues with product quality/defects,Scheduling/installation delays,Unexpected fees/price changes,Incorrect material delivered (e.g. thickness)

🛡️ Warranties Offered

Not explicitly detailed in most reviews, but mentioned that issues with defects are sometimes addressed or repaired/replaced, implying a form of warranty or guarantee exists.

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Offers competitive and/or lowest in-person prices that save customers compared to other stores. However, some customers warn of added fees that can impact overall perceived value.

📋 Care Tips

No specific prescriptive care or maintenance tips for the countertops themselves were distinctly mentioned across the reviews.

🌳 Common Materials

quartz,quartzite,Corian,tile

⭐ Quality Rating

Excellent

⏱️ Response Time

Typically rapid, with emphasis on quick order processing, professional scheduling, and efficient work completion, including tasks completed within a day.

📝 Common Complaints

Inadequate sealing of stone and failure to remind customers to seal it at install,Lack of follow-up on service orders

🛡️ Warranties Offered

Specific warranty details were not explicitly provided in most reviews; however, mentions were made regarding fabricator discounts available for customers purchasing stone

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Favorable feedback regarding the value offered, including the absence of pricing increases (e.g., contrasted with a competitor's experience), and appreciation for calculated timeliness in service

📋 Care Tips

No specific maintenance tips for counter surfaces were provided in the reviews

🌳 Common Materials

granite,tile

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

unfriendly service

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Good value

📋 Care Tips

Unknown

🌳 Common Materials

Granite,Quartz,Dekton

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

No common complaints were reported.

🛡️ Warranties Offered

No specific product or installation warranties were mentioned.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Customers noted competitive pricing and value for money.

📋 Care Tips

No care or maintenance tips for countertops were mentioned in the reviews.

🌳 Common Materials

Granite,Quartz,Quartzite,Marble,Crystal

⭐ Quality Rating

Excellent

⏱️ Response Time

Customers have reported prompt service, particularly in installation (e.g., completed 'same week'), though specific measurement of response time is not detailed beyond these examples.

📝 Common Complaints

Primarily customer service complaints arise, including rude staff, lack of acknowledgment for waiting, poor attitude, and unhelpful behavior. Related to less positive customer service, mis- representations of product dimensions (such as a granite slab being 4 inches short of its described length) also contributed to negative reviews.

🛡️ Warranties Offered

No specific mentions of warranties or guarantees were provided in the reviews.

👥 Customer Service Rating

Poor

💰 Pricing Feedback

Customers have overwhelmingly praised the prices as great, reasonable, and representative of good value, often highlighted as significantly less than expected quotes elsewhere.

📋 Care Tips

No specific care or maintenance tips for countertops were provided in the reviews.

🌳 Common Materials

granite,quartzite,marble,stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Excellent (Quick for installation turn-around)

📝 Common Complaints

N/A

🛡️ Warranties Offered

N/A

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Customers find the pricing competitive and often note receiving the lowest or best quotes compared to other providers.

📋 Care Tips

N/A

🌳 Common Materials

⭐ Quality Rating

Excellent

⏱️ Response Time

Efficiency (prompt scheduling/meeting deadlines) is frequently mentioned, contributing to positive installation experiences.

📝 Common Complaints

Poor installation work reported in one instance: difficulty measuring, incorrect centers, arriving unprepared, professionally executing tasks was required.

🛡️ Warranties Offered

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Positive feedback: mentioned in relation to quality (good price), as excellent value, and having great deals.

📋 Care Tips

🌳 Common Materials

Granite

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Good

💰 Pricing Feedback

Customers mention the price as great and good value for money.

📋 Care Tips

None provided

🌳 Common Materials

quartz,granite,quartzite,tile,ledgestone,slate,granite and tile,natural stone,surface covering materials (counters to tiles),cementium

⭐ Quality Rating

Good (though more often Excellent)

⏱️ Response Time

Unknown (no explicit mention of response time in positive reviews)

📝 Common Complaints

Poor quality of materials or installation.,Inconsistent service during visits (faltering assistance when repeating business).,Slow worker pace and negative attitude.,Issues communicating on the phone (busy).,Difficulty finding specific stock information.

🛡️ Warranties Offered

No specific warranty information was found explicitly mentioned in the reviews.

👥 Customer Service Rating

Good to Excellent (applying to staff in positive reviews)

💰 Pricing Feedback

Generally favorable, with comments implying competitive prices or value for money.

📋 Care Tips

No specific care or maintenance tips were found in the reviews.

🌳 Common Materials

Quartz,Calacatta Plata Quartz,Granite,Natural Stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Fast

📝 Common Complaints

Lack of follow-up after payment or promised work.,Delays in completing follow-up work or project timelines (isolated incident).

🛡️ Warranties Offered

Not explicitly mentioned

👥 Customer Service Rating

Good

💰 Pricing Feedback

Positive feedback on pricing and perceived value for money

📋 Care Tips

Unknown (Not mentioned)

🌳 Common Materials

Granite,Quartz

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Incorrect measurements leading to returns/adjustments,Difficulty assessing granite slab quality in-store (dark color),Need for own transport/hidden shipping costs

🛡️ Warranties Offered

Policy for replacement of damaged stock slabs (no specific terms details)

👥 Customer Service Rating

Maybe Fair

💰 Pricing Feedback

Generally considered great value/deal/poor as a "great selection, great stock" place with cash discounts,Good selection and prices (affordable slabs),Experiences implying "care and knowledge" justifying their business model suggesting positive (from the perspective of someone praising it)

📋 Care Tips

No specific care or maintenance tips provided for specific material maintenance

🌳 Common Materials

Quartz is frequently mentioned, with one instance specifically mentioning quartzite.

⭐ Quality Rating

Excellent

⏱️ Response Time

Technicians consistently arrived promptly or early, with follow-up communication noted.

📝 Common Complaints

Defects in the product (such as a crack), difficulties resolving warranty claims, and occasional lack of contact regarding warranty issues were the main concerns.

🛡️ Warranties Offered

A warranty is available, though limited discussion occurs beyond one instance where a warranty was purchased but not fully resolved.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

No pricing or value-for-money feedback is provided in the reviews.

📋 Care Tips

One review mentioned that care involved sealing and ongoing maintenance to preserve the countertop.

🌳 Common Materials

Corian

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Poor installation quality (e.g., measurement errors, hiding defects, unsafe driving),(One time) Unsatisfactory customer service from an installer/dispatcher

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Unknown

📋 Care Tips

🌳 Common Materials

granite,quartzite,quartz,marble,stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Customer feedback generally indicates pricing is competitive or reasonable compared to other local suppliers.

📋 Care Tips

No specific care or maintenance tips for countertops were mentioned in the reviews.

🌳 Common Materials

granite,stone,marble,white marble

⭐ Quality Rating

Excellent

⏱️ Response Time

Very Fast

📝 Common Complaints

Slow response to a post-installation customer service issue

🛡️ Warranties Offered

Not mentioned in the provided reviews

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Competitive,Good value for money,Unbeatable,Senseible

📋 Care Tips

None mentioned

🌳 Common Materials

granite/marble,quartz

⭐ Quality Rating

Good

⏱️ Response Time

Typically prompt

📝 Common Complaints

Mistakes in installation instructions or measurements requiring correction

🛡️ Warranties Offered

No mention

👥 Customer Service Rating

Good

💰 Pricing Feedback

Generally positive

📋 Care Tips

No mention

🌳 Common Materials

granite,quartz

⭐ Quality Rating

Excellent

⏱️ Response Time

No data available regarding average response time.

📝 Common Complaints

Installation defects (specifically seams, chipping, and overcutting),Poor knowledge/inexperience of staff in showroom,Difficulty scheduling due to high volume/long wait times

🛡️ Warranties Offered

No information about warranties or guarantees was provided in the reviews.

👥 Customer Service Rating

Positive in most reviews, with mentions of 'amazing', 'polite and professional', and 'wonderful communication'. However, some reviews also cite issues with showroom staff knowledge, unprofessional scheduling, and being blown off by knowledgeable staff.

💰 Pricing Feedback

One review notes Stone and Beyond was 'one of the highest bids'. Other reviews focus on the value for money associated with quality, with one suggesting they are 'definitely the BEST way to go', implying good value despite potential higher costs. No explicit mention of specific financial details.

📋 Care Tips

No information regarding specific care or maintenance tips for countertops was provided in the reviews.

🌳 Common Materials

Tiles,Natural Stones

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Significant issues with communication.,Delivery or product shipment problems.,Broken promises.,Lack of fulfillment of commitments (e.g., compensation).

🛡️ Warranties Offered

None mentioned in the provided reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Positive feedback generally focused on the value for money and selection.,Caveat related to a specific incident potentially involving company resourcefulness, but not explicitly about pricing.

📋 Care Tips

No care or maintenance tips for countertops were mentioned in the reviews.

🌳 Common Materials

Stone,Tile,Slabs,Quartz,Slate,Marble

⭐ Quality Rating

Excellent

⏱️ Response Time

Response times are typically quick, with one review noting immediate assistance. However, no specific average or typical response time for service calls is mentioned.

🛡️ Warranties Offered

No mention of warranties or guarantees is made in any of the reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Several reviews mention prices being 'quite fair,' 'very fair,' or that they offer 'good inventory,' suggesting positive feedback regarding the cost-effectiveness, though no explicit pricing pressure or dissatisfaction is noted.

🌳 Common Materials

granite quartz

⭐ Quality Rating

Excellent

⏱️ Response Time

Varies depending on project size and season. Up to 9 months lead time mentioned.

📝 Common Complaints

Occasional delays in scheduling or project duration during busy periods; some reports of isolated poor communication instances.

🛡️ Warranties Offered

Quartz warranties (often 10-year) mentioned, also a possible 1-year warranty mentioned for installation.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Positive - mentioned as fair, affordable, cost-effective, and significantly better than options from big box stores.

🌳 Common Materials

granite,tile

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

Staff unfriendliness,Inability to cut granite,Inability to adequately recommend or provide necessary parties for installation

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Customers report positive experiences with pricing, noting good prices and value.

📋 Care Tips

No care or maintenance tips were mentioned in the provided reviews.

🌳 Common Materials

quartz,granite,marble,stainless steel

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown (Positive mentions of quick response, same-day quote, but no average provided)

📝 Common Complaints

Installation quality issues (poor seams, visible seams, chips),Improper installation (incorrect height, placement issues),Messiness during install (tracked epoxy, debris),Construction damage caused during install,Messy/unclean work area

🛡️ Warranties Offered

10-year warranty mentioned in positive reviews (quote not confirmed from complaints),Unclear warranty details in some reviews

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Good (Positive feedback on pricing, perceived value for money)

📋 Care Tips

Unknown (No specific care maintenance tips mentioned)

🌳 Common Materials

granite,quartz,soapstone

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Unknown

🛡️ Warranties Offered

No mention

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Positive (described as having excellent work at a great price and explaining everything thoroughly, implying good value).

📋 Care Tips

No mention

🌳 Common Materials

Granite,Quartz,Marble,Artificial Stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Not specified

📝 Common Complaints

Product failure (e.g., peeling shower walls),Inconsistent pricing/noted for specific item

🛡️ Warranties Offered

Not mentioned in reviews

👥 Customer Service Rating

Good

💰 Pricing Feedback

Good value for money and reasonable prices found, but some mention inconsistent quotes depending on the person.

📋 Care Tips

Not mentioned in positive reviews

🌳 Common Materials

granite,laminates,marble,quartz

⭐ Quality Rating

Unknown (Positive for Countertops, Negative for Installation)

⏱️ Response Time

Poor (Installation delays causing entire day waiting reported frequently)

📝 Common Complaints

Poor customer service,Installation delays with excessive waiting,Unexpected or high extra fees charged during or after ordering,Material discrepancies (signed for one material but received another)

🛡️ Warranties Offered

Installation may not come with a guarantee (not confirmed in text details, typically discussed on a case-by-case basis)

👥 Customer Service Rating

Unknown (Mixed feedback: excellent in some cases, poor or fair/rude in many others)

💰 Pricing Feedback

Generally perceived to offer competitive or low prices (e.g., 'best prices', 'approx 50% cheaper'). However, customers concerned with value often note extra fees added during the process or lower quality materials resulting from the lower price point.

📋 Care Tips

No specific care or maintenance tips for countertops were mentioned in the reviews discussed.

🌳 Common Materials

Granite,Quartz,Quartzite,Marble,Prefab Countertops

⭐ Quality Rating

Unknown

⏱️ Response Time

Installation can be completed the same week, but specific response times for service calls are not detailed. Acknowledgment of customer inquiries can be slow.

📝 Common Complaints

Poor customer service attitude (horrible, rude),Lack of accountability for errors,Issues with measurement accuracy (e.g., granite slab too short),Need for customers to be knowledgeable to avoid frustrations,Unclear customer service in some locations

🛡️ Warranties Offered

A 1-year guarantee was mentioned in one review. No other details about warranties are consistently provided across reviews. Variability exists; some mention or imply no mention.

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Feedback is mixed. Some customers found the prices to be very reasonable, great, lower than expected (as low as half of expectations), and competitive compared to other stores like Lowe's. However, one customer complained of being overcharged due to incorrect measurements.

📋 Care Tips

No care or maintenance tips for countertops were mentioned in the reviews.

🌳 Common Materials

granite,porcelain,Italian tile,slab,slate,plank tile,granite countertops,Italian tiles

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Installation work

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Customers frequently mention competitive pricing, good value for money, and prices being 'reasonable' or 'beat' compared to other suppliers.

📋 Care Tips

No care or maintenance tips for countertops are mentioned in the reviews.

🌳 Common Materials

quartz,marble,quartzite

⭐ Quality Rating

Excellent

⏱️ Response Time

Service calls and arrival times are frequently mentioned as timely; however, some reviews note challenges in contacting the company after a warranty issue.

📝 Common Complaints

Warranty/repair processes (specifically cracks),Ensuring precise measurements before materials are ordered

🛡️ Warranties Offered

A warranty was mentioned, though it required a separate investigation into determining it was a manufacturing or installation defect leading to a crack; National Marble Institute standards were referenced in one personal context (not directly linked to the company warranty).

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

No explicit feedback regarding pricing or value for money is provided in the reviews.

📋 Care Tips

One review specifically mentions advice on sealing the countertops and ongoing care, though this is a single instance and not repeated commonly.

🌳 Common Materials

quartz,granite,quartzite,tile,MSI Ledger Stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Quick

📝 Common Complaints

Difficulty or time-consuming effort in locating accurate order information after initial selection at MSI facilities

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Unknown

📋 Care Tips

Avoid cutting directly on countertops. Seal natural stone surfaces periodically if recommended by the product supplier.

🌳 Common Materials

granite,quartz

⭐ Quality Rating

Excellent

⏱️ Response Time

Timely and efficient

📝 Common Complaints

Installation errors (measurement inaccuracies, fitting issues),Poor customer service attitude,Substandard service from specific employees/drivers

🛡️ Warranties Offered

Manufacturer warranty for countertops,Guarantee on installation

👥 Customer Service Rating

Good

💰 Pricing Feedback

Unknown

📋 Care Tips

Unknown

🌳 Common Materials

granite,quartz,quartzite,marble,countertops

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

poor customer service,product description inaccuracies,incorrect measurements or sizing,high cost or unexpectedly high bills,slow or unhelpful service,lack of warranty information

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Generally low prices compared to expectations, described as great value. However, some reviews mention concern over discrepancies between quotes and final costs or unexpected charges.

📋 Care Tips

Mentioned infrequently, but specifics advised for natural stone countertops like granite and marble.

🌳 Common Materials

[object Object],[object Object],[object Object],[object Object],[object Object]

⭐ Quality Rating

Excellent (likely, based on positive reviews, but conflicting reviews raise possibility)

⏱️ Response Time

Unknown (reviews mention installation delays but not proactive service response time)

📝 Common Complaints

[object Object],[object Object],[object Object],[object Object],[object Object]

🛡️ Warranties Offered

[object Object],[object Object]

👥 Customer Service Rating

Excellent (highly recommended, top-notch, above and beyond in positive reviews), Poor/Fair (several strongly negative reviews citing poor service)

💰 Pricing Feedback

[object Object],[object Object],[object Object]

📋 Care Tips

Unknown (no care instructions were mentioned in the provided reviews)

🌳 Common Materials

Consentino,Corian

⭐ Quality Rating

Good

⏱️ Response Time

Reviews mention that projects can exceed stated delivery estimates significantly, with some mentioning periods of 4 weeks (or possibly 8 weeks) plus delays, indicating slow response or production times for projects.

📝 Common Complaints

Poor communication (delayed responses, promises not kept),Significant delays beyond stated timelines,Quality issues (incorrect/short cuts),Projects taking much longer than expected,Issues with completion (projects never finished)

🛡️ Warranties Offered

At least one review states a 10-year warranty was offered. No specific details were provided by the reviewer regarding other types or durations.

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

One review mentions competitive pricing, and another feels the quality justifies the wait, suggesting the price was perceived as fair or good value in some cases.

📋 Care Tips

One review mentions the benefit of cleaning countertops with warm soapy water.

🌳 Common Materials

granite,quartz,soapstone

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Poor experience with a previous contractor unrelated to this business

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Positive - professional work at a great price

📋 Care Tips

Unknown

🌳 Common Materials

soapstone,granite,quartz,wood butcher block

⭐ Quality Rating

Excellent

⏱️ Response Time

Typically prompt, with minimal to no mention of delays, and appointments fulfilled efficiently.

📝 Common Complaints

No significant or recurring complaints are mentioned across reviews; however, one reviewer expresses mild concern about the initial bidding or potential material strip issues (e.g., selling the house after laminate replacement), but no dissatisfaction is attributed to this supplier.

🛡️ Warranties Offered

No specific warranties or guarantees are mentioned or discussed in the reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing is not specifically commented on, but overall satisfaction with quality and service suggests positive value perceived by customers.

📋 Care Tips

One review briefly mentions the process of oiling the countertops after installation but does not provide detailed care or maintenance tips.

🌳 Common Materials

Quartz,Natural Stone (specifically mentioned Calacatta Plata Quartz and a natural stone benchtop),Granite

⭐ Quality Rating

Excellent

⏱️ Response Time

Generally quick when needed, such as responding to urgent requests or scheduling consultations/measurements, with minimal complaints about delays in response.

📝 Common Complaints

Delays in project completion (mentioned once as a project taking longer than expected).,Failure to return for promised follow-up work (mentioned once regarding small adjustments).,Unfulfilled promises or commitments (mentioned once regarding warranty claims and scheduling).,Issues with customer commitment (mentioned once regarding backing out of a purchase).,Potential warranty claim issues (mentioned once).

🛡️ Warranties Offered

Mentioned as available, though the specifics of the duration or terms of coverage are not detailed in the reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

While not explicitly discussed in detail, the quality of work is highlighted as being good value for money (fairly compensated high-end work). No specific complaints about pricing are evident in the majority of positive reviews.

📋 Care Tips

An example related to natural stone countertops handling heat is mentioned.

🌳 Common Materials

Quartz,marble

⭐ Quality Rating

Excellent

⏱️ Response Time

Arrive On Time, Known For Being Punctual / Early

📝 Common Complaints

Product Cracks/Cost Defects (Likely Manufacturer/Installation),Difficulty Contacting Company for Warranty Issues

🛡️ Warranties Offered

Warranty is Available Option,Warranty Covers Potential Defects

👥 Customer Service Rating

Good

💰 Pricing Feedback

No Direct Comparison Pricing Mentioned in Positive Reviews,No Pricing or Value Comments in Negative Reviews

📋 Care Tips

Educated Customers on Counter Smoothing / Care

🌳 Common Materials

granite,quartzite,marble,quartz,stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Timely or typical for inquiries

📝 Common Complaints

Few notable issues were reported, with the majority of reviews expressing satisfaction.

🛡️ Warranties Offered

No specific warranties mentioned in the reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Customers generally find the pricing to be reasonable and competitive compared to other suppliers.

📋 Care Tips

Proper sealing is recommended for natural stone countertops, as one review mentioned it might be essential for maintenance.

🌳 Common Materials

Granite,Quartz,Marble,Cabinets,Stone Shower Walls,Tile

⭐ Quality Rating

Unknown

⏱️ Response Time

Unknown

📝 Common Complaints

Product defects (e.g., artificial stone peeling),Issues with contractor misunderstandings requiring exchanges

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Excellent

📋 Care Tips

Unknown

🌳 Common Materials

Corian,Granite

⭐ Quality Rating

Excellent

⏱️ Response Time

Positive (Efficient/Timely Completion Mentioned, Average Not Quantified)

📝 Common Complaints

Installation errors (inc. fitting issues),Product quality concerns (incl. fit),Delivery driver safety concerns

🛡️ Warranties Offered

No information provided about warranties.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

No feedback provided regarding pricing or value for money.

📋 Care Tips

No information provided about care or maintenance tips.

🌳 Common Materials

Quartz,Porcelain,Stone,Glazed Porcelain,Grout,Wood

⭐ Quality Rating

Unknown

⏱️ Response Time

Very long wait times for order preparation and pickup noted by some reviewers.

📝 Common Complaints

Poor customer service (rudeness, lack of assistance, ignoring customers),Long wait times for customer interaction/service,Lack of transparent pricing or price quotes,Issues with installation or quality (e.g., incorrect tile ordered, material damage during delivery/receiving),Difficult or unclear return/excess policy,Poor organization in the showroom or backroom operations

🛡️ Warranties Offered

Detailed warranty information is not mentioned in these reviews.

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Feedback on pricing is varied - some comments suggest they charge for delivery/import but also imply it might be worth paying for the material or service; others simply state prices are "a little tricky" without positive or negative rating.

📋 Care Tips

The reviews do not provide any information specifically detailing care or maintenance tips for the countertops.

🌳 Common Materials

quartz,granite,quartzite,tile,natural stone,ledgestone

⭐ Quality Rating

Unknown

⏱️ Response Time

Unknown

📝 Common Complaints

Poor customer service experience reported.,Negative comments on quality of materials and installation.,Communication difficulties (e.g., finding information after order).

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Unknown

📋 Care Tips

Unknown

🌳 Common Materials

Stone

⭐ Quality Rating

Excellent

⏱️ Response Time

Unknown

📝 Common Complaints

Mismatch between quoted work quality and customer expectations (seam issues, chipping).,Negative experience with the showroom staff (uninformed, failed to attend).,Delayed response for scheduling/appointments in one instance (after initial failed appointment).,Potential overheating issue during delivery.

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Good

💰 Pricing Feedback

While one review noted being one of the highest bids but accepting it due to perceived quality installation, comparisons with other suppliers (quotes) were positive.

📋 Care Tips

No care tips were mentioned in the reviews.

🌳 Common Materials

granite,quartz,quartzite,marble

⭐ Quality Rating

Good

⏱️ Response Time

Unknown

📝 Common Complaints

Customer service issues (indifferent, rude staff, long wait times, lack of helpfulness, nonexistent assistance),Occasional product quality issues/failures (one instance of incorrect slab size, measurements not met despite attractive price)

🛡️ Warranties Offered

Lifetime

👥 Customer Service Rating

Mixed

💰 Pricing Feedback

Customers uniformly praise the pricing, finding it reasonable, great, good deals, or less than expected costs.

📋 Care Tips

None

🌳 Common Materials

Consentino,Corian

⭐ Quality Rating

Unknown

⏱️ Response Time

Unknown (Significantly delayed, often citing 2-week delays extending by 2+ more weeks)

📝 Common Complaints

Poor communication,Installation delays,Incorrect initial cuts,High costs

🛡️ Warranties Offered

Unknown

👥 Customer Service Rating

Unknown

💰 Pricing Feedback

Potentially reasonable value,Varied experiences

📋 Care Tips

Unknown