Granite Outlet, Inc.

(3.3)
101 reviews

Granite Outlet, Inc. Reviews

Customer reviews for this countertop supplier business offer mixed feedback. Many customers report positive experiences with installation quality, pricing, and specific product options like granite. Reviews highlight the business's efficiency (as noted by the quick process during counter purchase) and competitive pricing compared to other suppliers. However, there are consistent complaints about slow response times for service calls, wait periods, and unprofessional or rude customer service. Some customers have encountered issues with material quality, including mismatches or defects, and in one extreme case, a customer felt the business was a 'scam' due to price changes after purchase. Consider customer service and build your business cautiously based on these patterns; there might be some acceptable counters but other potential clunky aspects.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartz,Stone slabs,Laminates

How is the quality rated?

Excellent

⏱️What is the typical response time?

Long wait times for scheduled appointments and service were mentioned by several reviewers.

📝What are common complaints?

Slow or delayed service/installations,Poor customer service - rude, unprofessional, or unhelpful staff,Issues with product quality or delivery (material mismatches, defects),High additional fees or unexpected billing

🛡️What warranties are offered?

No specific warranties or guarantees for the material or labor were explicitly mentioned in the reviews, though some implied or generally advertised assurances are noted.

👥How is customer service rated?

Poor

💰What about pricing?

Customers frequently commented on the company's competitive pricing, with multiple reviews mentioning "best prices" or significantly lower prices compared to other vendors like Home Depot. However, others noted that low prices often came with added fees, making the value questionable for some.

🔧Any care tips mentioned?

Only one reviewer mentioned specific care instructions: staining enthusiasts should apply sealers periodically, like for granite counters.

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