Nova Tile and Stone Home Design Center - Sacramento Countertop Store

The reviews present a mixed picture of customer experiences with Nova Tile & Stone. Several positive reviews highlight the extensive product selection, particularly for tiles and natural stones, the helpful and knowledgeable staff, and the professional service, likely for countertop installation. Some reviews also mention positive aspects like the cleanliness of the showroom, prompt service meeting needs, and high-quality installation work. However, a single negative review voices serious concerns about significant issues such as a lost product, broken communication, and unfulfilled promises or compensation (as referenced via a former employee Oscar P.). The review does not mention average response times or warranty details. Overall feedback indicates potential quality issues related to delivery and broken promises, contrasting sharply with highly positive remarks about the company's sales team and general product/service quality.