California Tile & Granite Corp, Dba Universal Stone

(4.8)
83 reviews

California Tile & Granite Corp, Dba Universal Stone Reviews

The majority of reviews for this business highlight positive experiences. Customers frequently praise the helpfulness of staff (particularly sales representatives and project managers), the quality of the customer service, the skill of the fabrication and installation crews, and the range of material options available (including granite, quartz, and tile). While most praise the craftsmanship and professionalism, one review indicates potential issues if installation quality isn't verified closely. The business appears to have reasonable pricing, and multiple reviews mention prompt communication and response times.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,natural stone,tile

How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally quick (within days for quotes, prompt communication), described as 'very quick' in one instance.

📝What are common complaints?

Installation errors were mentioned as a complaint in one review (work done improperly, rough finishes, epoxy tracked on floors).

🛡️What warranties are offered?

Specific details on warranties (e.g., finish, fabrication, installation) or guarantees were infrequently discussed in the positive reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

Pricing is consistently described as 'good', 'great', 'reasonable', 'outstanding' price, and 'great prices'.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were provided in the reviews.

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