Stone&Beyond

(4.4)
11 reviews

Stone&Beyond Reviews

Customer reviews for Stone and Beyond highlight several positive aspects of their countertop services. Many customers praise the installation quality, citing professional work, clean finishes, precise measurements, and attention to detail. Excellent customer service and communication are frequently mentioned as strengths. Potential customers are informed about the high level of craftsmanship generally expected, along with the need for appointments and scheduling, which may impact timely service. Some reviews point to significant issues with specific installations and cite poor first-point contact during showroom visits and product defects.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Stone

How is the quality rated?

Good

⏱️What is the typical response time?

Based on appointment scheduling mentioned, it can vary drastically depending on staff availability. Some reviews suggest limited first-contact support but timely appointments.

📝What are common complaints?

Defects in installation (chips, seams that are rough/blackened), inconsistent service between staff (different experiences during multiple visits), limited showroom experience (single staff member who was unprepared), potentially delayed services due to appointment scheduling.

🛡️What warranties are offered?

No specific warranty details are mentioned in the reviews.

👥How is customer service rated?

Neutral/Good overall, but mixed. Several reviews highlight excellent service and communication. One review calls out a negative one-time experience at the showroom.

💰What about pricing?

Some customers noted higher bids compared to others, but deemed the quality and service justified. One review doesn't comment on pricing.

🔧Any care tips mentioned?

No specific care or maintenance tips are provided in the reviews.

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