Nova Tile and Stone Home Design Center - Sacramento Countertop Store

(4.6)
10 reviews

Nova Tile and Stone Home Design Center - Sacramento Countertop Store Reviews

Customer reviews for this business appear mixed, encompassing highly positive experiences regarding the product selection, showroom presentation, and general service quality. Potential customers should note the wide variety of materials available and the seemingly high standard of installation and design expertise based on positive feedback. However, several reviews highlight significant issues with customer service reliability and follow-through, including communication problems, unfulfilled promises, lost orders, and lack of resolution despite attempts to resolve issues independently. These recurring negatives should be considered carefully, as they relate to service interactions reported across different customer experiences.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

No specific materials were consistently mentioned or recommended across the positive reviews.

How is the quality rated?

Good

⏱️What is the typical response time?

Not mentioned

📝What are common complaints?

Communication issues, including difficulty getting consistent information.,Lack of follow-through on promises made by associates.,Lost orders or products.,Failure to resolve issues adequately, citing 'empty words' or unrewarded service failures.

🛡️What warranties are offered?

Not mentioned

👥How is customer service rated?

Fair

💰What about pricing?

Not explicitly mentioned in the reviews.,Implicit acknowledgment of value derived from extensive product offerings.

🔧Any care tips mentioned?

No care or maintenance tips were mentioned in any of the reviews.

Other Countertop Providers in Sacramento

MSI Sacramento

MSI Sacramento

(4.6)

4291 Pell Dr STE A, Sacramento, CA 95838, USA