Granite Outlet, Inc.
3525 52nd Ave, Sacramento, CA 95823, USA
S & D Custom Stone & Tile Reviews
Customer reviews for S&D Custom Stone & Tile/Curtain focus on positive experiences with their services. Many reviewers highlight excellent customer service and installation quality, with a preference for materials like quartz and granite. Potential customers should consider the prompt responsiveness mentioned (often quick scheduling and reactions to issues) alongside the variability noted in delivery times. Installation and craftsmanship are consistently praised, with attentive service being a recurring theme. A handful of negative reviews mention delays, unfulfilled promises, and lack of follow-up, suggesting potential issues with project timelines or customer commitment, which potential customers might want to verify or prepare for.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Quartz,Natural Stone (specifically mentioned Calacatta Plata Quartz and a natural stone benchtop),Granite
How is the quality rated?
Excellent
What is the typical response time?
Generally quick when needed, such as responding to urgent requests or scheduling consultations/measurements, with minimal complaints about delays in response.
What are common complaints?
Delays in project completion (mentioned once as a project taking longer than expected).,Failure to return for promised follow-up work (mentioned once regarding small adjustments).,Unfulfilled promises or commitments (mentioned once regarding warranty claims and scheduling).,Issues with customer commitment (mentioned once regarding backing out of a purchase).,Potential warranty claim issues (mentioned once).
What warranties are offered?
Mentioned as available, though the specifics of the duration or terms of coverage are not detailed in the reviews.
How is customer service rated?
Excellent
What about pricing?
While not explicitly discussed in detail, the quality of work is highlighted as being good value for money (fairly compensated high-end work). No specific complaints about pricing are evident in the majority of positive reviews.
Any care tips mentioned?
An example related to natural stone countertops handling heat is mentioned.
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