
MSI Sacramento
4291 Pell Dr STE A, Sacramento, CA 95838, USA
Customer reviews for this countertop supplier business highlight varied experiences. Potential customers report receiving granite countertops but express concerns or debates about material thickness (with one instance of incorrect material thickness being sent). Installation quality and response times are mentioned to be generally good or fair. Warranties for the stone itself are noted, but guarantees for cabinets or labor are not universally mentioned. Customer service is heavily criticized in several reviews as rude or unprofessional, while other reviews praise it. Pricing is consistently described as very low, but some appreciate the value while others mention being misled by initial quotes or extra fees being added on. Potential customers' quotes emphasize the company's efficiency for granite and stone, availability of specific slabs (though stock issues can occur), and the need for preparation if installation is requested.
granite
Good
Varies (some efficient service reported; complaints range from unresponsiveness to late arrivals)
Rudeness and poor customer service,Incorrect material thickness shipped,Late arrivals,Hidden fees,Poor service during busy periods
Warranties for granite/stone mentioned,Specific guarantees/cabinets mentioned less frequently
Fair
Very low prices frequently mentioned; good value for money appreciated by some; however, issues with accuracy of quoted prices and additional fees being added are also cited.
Mentioned ("Care instructions for granite should be followed")

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