Granite Outlet, Inc.

(3.3)
101 reviews

Granite Outlet, Inc. Reviews

Customer reviews for this countertop supplier highlight varied experiences. Several customers praise the company's selection, competitive pricing, quality of materials (particularly granite), and skilled installation, with some reporting fast service and excellent customer interactions. However, multiple reviews express significant dissatisfaction, pointing to issues like poor customer service, inadequate staff training, communication problems, unexpected fees, discrepancies between quotes and delivered materials, delayed installations, and instances where product quality or warranty fulfillment fell short of expectations. The business is known for being a lower-cost option but risks lower quality if budget choices are made. Care instructions typically vary by material. Potential customers should be aware of mixed service quality and evaluate specific needs carefully.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,laminate,quartz,countertops, cabinets,backsplash,shower walls, butcher block,solid surface

How is the quality rated?

Good

⏱️What is the typical response time?

Several reviews mention delays, ranging from waiting most of a day for delivery/install to being kept waiting while staff attend to other customers, but at least one review explicitly notes efficient service.

📝What are common complaints?

Poor customer service態度 rude/inexperienced,Product discrepancies (size/thickness/material misrepresented),Unexpected fees/add-ons during installation,Delayed delivery/installations,Inadequate communication/scheduling,Unprofessional/staff behavior

🛡️What warranties are offered?

Lifetime warranty for granite countertops,Warranty for cabinet installation (mentioned in context of satisfaction),Warranty for cabinetry

👥How is customer service rated?

Fair

💰What about pricing?

Customers report consistently finding the pricing competitive and lower than typical retail stores (often the lowest prices mentioned), though some caution that lower prices may correlate with lower quality options (such as materials or service).

🔧Any care tips mentioned?

Some reviews explicitly mention care instructions specific to granite (eternal sealer).

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