Granite Outlet, Inc.

(3.3)
101 reviews

Granite Outlet, Inc. Reviews

Customer reviews for this countertop supplier include a range of experiences. Some customers praise the company for its efficiency, quality, professional installation, and competitive pricing. Positive aspects include having good selections, low prices, professional installers, and excellent customer service in specific cases. However, other reviews highlight significant issues, such as poor customer service, lengthy delays in service or delivery, common defects or failures in materials (especially cabinets), and added unexpected fees. The company is named 'The Granite Outlet' in multiple reviews, though it is sometimes perceived negatively by repeat customers based on past negative experiences. While some reviews indicate additional service options like outlet stores, express countertops, or installation warranties (explicit mentions are minimal and context-dependent, no clear standard warranty offered), there is no explicit information about the standard warranty terms offered by the company in the reviews provided.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartz,Stainless Steel,Laminate,Quartzite,Marble,Installation related comments (referring to their work or outlet)

How is the quality rated?

Unknown

⏱️What is the typical response time?

Reviews primarily mention delays and poor response times for service and delivery (e.g., late contacts, waiting days, planning occurring mid-order).

📝What are common complaints?

Poor customer service (repeated theme, cited in several reviews),Defects or failures in materials (e.g., cabinets, granite chip, inadequate material thickness, finish failure, damaged units),Installation delays or failures (e.g., late arrivals, poor workmanship),Unprofessional staff behavior (rudeness, barking, refusing service),Added fees or price changes during order (hesitancy to offer discount price/commit to installation prices),Unexpected quality issues (e.g., material thickness discrepancy, cabinets bent/golden edges)

🛡️What warranties are offered?

None mentioned explicitly in the reviews.

👥How is customer service rated?

Unknown

💰What about pricing?

Generally positive feedback for competitive and lower prices. Caution is advised, with some reviews noting low prices might equate to lower quality or come with surprises, and one explicit review strongly advises against the store.

🔧Any care tips mentioned?

A very brief reference to appropriate cleaners was mentioned in one review.

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