Granite Outlet, Inc.

(3.7)

49 reviews

Granite Outlet, Inc. Reviews

Customer reviews for the countertop supplier business present a mixed perspective. Feedback highlights a range of experiences. On the positive side, customers commend the selection of materials, competitive pricing options, quality of countertops, and speed of installation. Many reviews praise good customer service in some locations/interactions and appreciate the fast turnaround time (same week installation possible). However, the reviews also contain significant criticism, specifically regarding poor customer service in many instances (described as horrible, rude, non-existent), lack of accountability for errors, and inconsistent pricing experiences (both finding prices great compared to others or being ripped off). Overall, the business offers various materials and installation options, with response times sometimes fast, but customer service is a key area of concern.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartz,Quartzite,Marble,Prefab Countertops

⭐How is the quality rated?

Unknown

⏱️What is the typical response time?

Installation can be completed the same week, but specific response times for service calls are not detailed. Acknowledgment of customer inquiries can be slow.

📝What are common complaints?

Poor customer service attitude (horrible, rude),Lack of accountability for errors,Issues with measurement accuracy (e.g., granite slab too short),Need for customers to be knowledgeable to avoid frustrations,Unclear customer service in some locations

🛡️What warranties are offered?

A 1-year guarantee was mentioned in one review. No other details about warranties are consistently provided across reviews. Variability exists; some mention or imply no mention.

👥How is customer service rated?

Unknown

💰What about pricing?

Feedback is mixed. Some customers found the prices to be very reasonable, great, lower than expected (as low as half of expectations), and competitive compared to other stores like Lowe's. However, one customer complained of being overcharged due to incorrect measurements.

🔧Any care tips mentioned?

No care or maintenance tips for countertops were mentioned in the reviews.

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Granite Outlet, Inc.

Granite Outlet, Inc. Reviews

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