Granite Outlet, Inc.

(3.7)

49 reviews

Granite Outlet, Inc. Reviews

Customer reviews for this countertop supplier highlight a mixed customer experience, with positive feedback on the quality and pricing of materials like Quartzite, Quartz, Granite, Marble, and Crystal. Potential customers are warned about the inconsistent customer service, some of which may cause operational complications, such as delays or misaligned product measurements. Installation is reported in some reviews as prompt, and overall value for money is frequently praised. Service quality varies significantly, with some reviews emphasizing rude staff and long wait times, which could impact the shopping experience. No care tips for maintenance were mentioned in the reviews.

Summarized by Grok

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🌳What countertop materials are commonly used?

Granite,Quartz,Quartzite,Marble,Crystal

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Customers have reported prompt service, particularly in installation (e.g., completed 'same week'), though specific measurement of response time is not detailed beyond these examples.

📝What are common complaints?

Primarily customer service complaints arise, including rude staff, lack of acknowledgment for waiting, poor attitude, and unhelpful behavior. Related to less positive customer service, mis- representations of product dimensions (such as a granite slab being 4 inches short of its described length) also contributed to negative reviews.

🛡️What warranties are offered?

No specific mentions of warranties or guarantees were provided in the reviews.

👥How is customer service rated?

Poor

💰What about pricing?

Customers have overwhelmingly praised the prices as great, reasonable, and representative of good value, often highlighted as significantly less than expected quotes elsewhere.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were provided in the reviews.

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Granite Outlet, Inc.

Granite Outlet, Inc. Reviews

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