Travertine Artisans
10208 N FM 620 #3A, Austin, TX 78726, USA
Encore Stone Studio | Austin Countertops Reviews
Customer reviews for Encore Stone Studio consistently highlight positive experiences over multiple years. General themes include a wide variety of high-quality natural stone materials such as quartzite, marble, and granite; knowledgeable and responsive sales staff and managers like Lisa Hutchinson and Lee; emphasis on transparent pricing with upfront costs; and excellent customer service integrated with quality product and installation. Quality is described as excellent, with selection considered among the best in Austin. Installation is not explicitly rated but implied through positive overall experiences.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Quartzite,Marble,Granite
How is the quality rated?
Excellent
What is the typical response time?
Reviews frequently compliment staff for being 'responsive', 'knowledgeable', 'up-front about pricing', and 'going above and beyond.' Customer service interactions are noted to be efficient and knowledgeable.
What are common complaints?
Minimal to no significant complaints are explicitly mentioned. One review notes the challenge of comparing natural stone slabs directly with sample pieces.
What warranties are offered?
No explicit details about specific warranties or guarantees are provided in the reviews. However, reviews emphasize a positive experience with quality products, suggesting high levels of customer satisfaction with the materials.
How is customer service rated?
Excellent
What about pricing?
All reviews highlight the consistent positive aspects of pricing. Several reviews explicitly praise staff for being 'transparent', 'up-front about pricing', and 'clear about costs'. They contrast this favorably with experiences at other suppliers.
Any care tips mentioned?
One review mentions 'you don't have to deal with the usual nonsense of not being able to know how much a slab costs', which indirectly references avoiding common frustrations but does not provide detailed instructions or maintenance tips for the countertops themselves.
Other Countertop Providers in Austin
CRS Marble & Granite
2301 Scarbrough Dr #360, Austin, TX 78728, USA
AAA Countertops
4216 Felter Ln, Austin, TX 78744, USA
Austin Stone Works
13810 N Interstate Hwy 35, Austin, TX 78728, USA
Toluca Granite
8079 N Lamar Blvd #1, Austin, TX 78753, USA
Legacy Granite and Cabinets Designs
703 Victor St, Austin, TX 78753, USA