Top Surface

(4.6)

34 reviews

Top Surface Reviews

The reviews indicate mixed experiences with Top Surface, primarily focused on their services for kitchen and bathroom countertops and remodeling. Positive feedback highlights skilled installation, professional staff (like Shannon, Keaton, Kevin/Kevan mentioned repeatedly but neutrally), high-quality materials (including granite, quartz, marble), efficient service and customer service, as well as fair pricing. While many reviews strongly recommend the company, negative reviews mention occasional issues such as installation errors (cracks, chips, fit problems), communication breakdowns (blame-shifting, job abandonment), and potentially unprofessional repair work.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,granite countertops,marble,granite cabinet tops,nightstands/dressers,slabs

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Fast

📝What are common complaints?

Installation errors (cracks, chips, fit problems),Poor work quality (even on initial installation or warranty fixes),Communication issues, blame-shifting between Top Surface and suppliers,Delays or abandonment (apologies for the nightmare mention context),Warranty claims difficulties

🛡️What warranties are offered?

Lifetime warranty is mentioned in multiple positive reviews for assurance regarding quality and skill

👥How is customer service rated?

Excellent

💰What about pricing?

Excellent/Satisfactory: Many reviews highlight competitive, fair, great value, and affordable pricing, with one recurring theme being high quality at fair prices. Negative reviews mention poor execution for a specific repair job.

🔧Any care tips mentioned?

Unknown

Other Countertop Providers in Austin

Top Surface

Top Surface Reviews

Additional Information