Austin Granite Direct

(4.4)
74 reviews

Austin Granite Direct Reviews

Customer reviews for Austin Granite Direct highlight a generally positive experience with their services. Potential customers can expect high-quality countertops (primarily quartz, granite, marble, and calcatta gold ultra), quick response times for service calls (typically 1-2 days), and professional installation. While the majority of reviews praise excellent customer service, a few mention instances of rudeness or errors. Competitively priced options are frequently mentioned, and while some care tips refer to granite sensitivity to knife edges, comprehensive care instructions are not widely discussed. Overall, the business appears reliable, with responsive staff, high-quality product selection, and meticulous installation based on the majority of feedback.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,granite,marble,calcatta gold ultra

How is the quality rated?

Excellent

⏱️What is the typical response time?

Typically 1-2 days for service calls or quotes.

📝What are common complaints?

Poor treatment/customer service by staff on some occasions,Issues with material degradation over time (scratches, knife damage),Measurement and vein matching errors (noted by designers)

🛡️What warranties are offered?

One-year product warranty,Lifetime structural warranty,Guarantees provided by specific team members like Blaine for detailed projects

👥How is customer service rated?

Excellent

💰What about pricing?

Generally noted as competitive, 'best price', or 'value for money'.

🔧Any care tips mentioned?

One review mentions knife edges caused a reverse edge nick on granite.

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