BRZ Granite & Marble

(4.6)

83 reviews

BRZ Granite & Marble Reviews

Customer feedback for BRZ Granite and Marble frequently highlights positive experiences with customer service (especially Karen and Hilson), quality of installation, and the selection and quality of materials (like quartz, quartzite, granite, and marble). Customers have praised the team's attention to detail, responsiveness, and overall project management. However, a few reviews mention occasional issues with measurements or warranty responses, suggesting the customer service experience can vary slightly but is typically excellent. Recommended for countertop sourcing and installation.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,quartzite,granite,marble,stone

⭐How is the quality rated?

[object Object],[object Object]

⏱️What is the typical response time?

Quickest response time mentioned is 'within a week' for project start and 'after hours' text response mentioned for Karen. Customer service responsiveness is particularly highlighted.

📝What are common complaints?

Measurement errors given as an example (range spacing).,Warranty claim process response time/potential delays mentioned.,Refusal to assist, ending interactions abruptly.

🛡️What warranties are offered?

10 Year Finish/Warranty typically mentioned (standard for stone).,The stone warranty is the most commonly mentioned guarantee, often lasting over a decade.

👥How is customer service rated?

Good

💰What about pricing?

Generally perceived as having 'great price paired with quality', 'good value for money', offering 'great price' combined with quality and professionalism.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops themselves are provided in the reviews. General satisfaction with the final outcome is expressed without detailing upkeep.

Other Countertop Providers in Austin

BRZ Granite & Marble

BRZ Granite & Marble Reviews

Additional Information