Austin Granite Direct

(4.4)

74 reviews

Austin Granite Direct Reviews

Austin Granite Direct appears to offer a reliable and efficient service based on customer reviews. Customers consistently praise the professionalism of staff, the quality of materials and installation, and the fast turn-around times for projects. A good selection of countertop materials is available, with competitive pricing noted. However, a handful of reviews mention subpar customer service experiences, particularly regarding staff attentiveness and product matching, but these may represent isolated cases rather than a general trend.

Summarized by Grok

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🌳What countertop materials are commonly used?

Quartz,Granite,Marble,Quartzite

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Very Fast

📝What are common complaints?

Poor customer service (rudeness, unprofessionalism, inattention),Issues with vein matching or stone pattern consistency

🛡️What warranties are offered?

No specific warranties or guarantees mentioned in the reviews beyond implied high-quality standards and installation practices.

👥How is customer service rated?

Excellent

💰What about pricing?

Competitive pricing with one reviewer noting they "gave me the best price" significantly lower than competitors. General sentiment indicates good value for money with multiple mentions of "well priced" or "great selection and well priced"

🔧Any care tips mentioned?

Standard care instructions were mentioned (e.g., 'never use metal utensils for granite areas'), and specific installation details like "knife reverse edge" finish for quartz/granite were positively noted.

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