Top Surface

(4.6)

34 reviews

Top Surface Reviews

Reviews for Top Surface predominantly highlight excellent customer service, professional and careful installation, quality countertop finishes (especially granite and quartz), competitive pricing, quick response times, and a wide variety of materials. They are frequently recommended for both residential and minor projects, with multiple accounts praising the team members like Shannon, Keaton, and Kevin. However, a few reviews mention isolated issues related to product quality (cracks, stains, color changes), project management problems in a prior situation, and challenges with blame-shifting between the company and stone suppliers during disputes. Delivery times are mentioned variably but often seem prompt.

Summarized by Grok

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🌳What countertop materials are commonly used?

granite,quartz,marble,stone,granite remnants

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Unknown (Generally mentioned to be fast, with some examples like sample and video requests, templating, and repair work done within days. One case mentions a large kitchen remodel taking months.)

📝What are common complaints?

Product defects (cracks, chips, white spots/color changes, installation errors, cutting issues),Poor problem resolution/methods (e.g., blaming, painting over, lack of detailed steps),Project management failures (e.g., job abandonment, large project timelines)

🛡️What warranties are offered?

None explicitly mentioned in the reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

Positive - Competitive pricing and perceived good value are frequently mentioned across multiple reviews.

🔧Any care tips mentioned?

Not a consistent focus of the reviews.

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