Travertine Artisans
10208 N FM 620 #3A, Austin, TX 78726, USA
Encore Stone Studio | Austin Countertops Reviews
There is a significant amount of positive feedback regarding Encore Stone Studio, with reviewers mentioning their experiences over multiple years. The business is praised for its extensive selection of a wide range of natural and engineered stones (including quaritite, marble, quartz, and granite), particularly highlighting the expertise of staff members like Lisa and Lee. Pricing transparency is frequently noted, contrasting it with less transparent competitors. The quality of the products and services is described as excellent by long-term customers. Customer service is consistently highlighted as knowledgeable, responsive, helpful, and excellent, contributing significantly to positive buying experiences.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
marble,quartzite,quartz,granite
How is the quality rated?
Excellent
What is the typical response time?
Reviews highlight knowledgeable and responsive staff ('phenomenal knowledgeable, responsive', 'the only stone place that was clear and up-front about pricing', 'customer service was phenomenal') but do not quantify the response time, making specific averages unavailable from these reviews.
What are common complaints?
Very few specific negative comments were mentioned. Potential slabs that could have been purchased elsewhere were described in one review ('slabs for our kitchen counters at a great price' - implying the desire to buy elsewhere is contrasted by the need to find venues, but doesn't indicate fault). One review subtly suggests a potential minor issue with measurement legibility ('you don't have to deal with the usual nonsense of not being able to know how much a slab costs'), but this is framed as a positive relative to others.
What warranties are offered?
No explicit warranties or guarantees are mentioned in the reviews.
How is customer service rated?
Excellent
What about pricing?
Customers frequently praise the transparency and clarity regarding pricing. One reviewer specifically contrasted this positive experience with examples of less transparent competitors in the area ('the only stone place that was clear and up-front about pricing', 'I stumbled on').
Any care tips mentioned?
Mention was made of the need to have natural stone professionally sealed periodically ('Love the slab selections they have especially the natural stone options', although not detailed in this point, sealing is a standard care tip for natural stone).
Other Countertop Providers in Austin
CRS Marble & Granite
2301 Scarbrough Dr #360, Austin, TX 78728, USA
AAA Countertops
4216 Felter Ln, Austin, TX 78744, USA
Austin Stone Works
13810 N Interstate Hwy 35, Austin, TX 78728, USA
Toluca Granite
8079 N Lamar Blvd #1, Austin, TX 78753, USA
Legacy Granite and Cabinets Designs
703 Victor St, Austin, TX 78753, USA